I’m Tan. I design products, websites, prototypes, and tools.
Product designer with 5+ years of experience across banking journeys, accessibility, and prototyping ideas.
01
ATM experience
Bringing NAB’s ATM interface in-house and adapting the bank’s design system for cash deposits, withdrawals, and other everyday banking tasks.
02
Home loans
Improving NAB’s home loan webpages to help customers understand their options and book an appointment, resulting in more appointment bookings.
03
Bank accounts
Testing whether a simpler way to compare NAB accounts could help more customers start an application — resulting in a 9.4% uplift.
Earlier work
- 2025Customer experience appNinja Van
- 2023Buy Now Pay Later onboardingNinja Van
- 2023Direct invoicing and paymentsNinja Van
- 2022The ChefC2C / DCU
- 2022Admin dashboard templateC2C tech
A bit about me.
I started in accounting, moved back to Vietnam, and somehow ended up designing ATMs. The longer version also involves Photoshop, startups, pickleball, karaoke, and probably too much time spent on this portfolio.